The Lexie delivery methodology
A structured, collaborative approach that takes organisations from discovery to lasting value, ensuring every change is purposeful, practical and measurable.
Discover
Understand the organisation, people, processes, systems, challenges and objectives.
Key Activities
- Stakeholder interviews
- Document review
- Process observation
- Objective workshops
Typical Outputs
- Discovery report
- Stakeholder map
- Current-state summary
Stakeholders Involved
Sponsors, Process owners, Operational teams
Expected Outcome
A shared, evidence-based understanding of the challenge and its context.
Assess
Analyse the current state, identify gaps, risks, dependencies and opportunities.
Key Activities
- Gap analysis
- Risk & dependency assessment
- Process analysis
- Opportunity identification
Typical Outputs
- Current-state assessment
- Risk register
- Opportunity log
Stakeholders Involved
Sponsors, Subject-matter experts, IT & operations
Expected Outcome
Clarity on where the organisation stands and where the real opportunities lie.
Design
Define the desired future state and develop practical improvement options.
Key Activities
- Future-state design
- Options analysis
- Operating model design
- Business case support
Typical Outputs
- Future-state blueprint
- Options appraisal
- Recommended approach
Stakeholders Involved
Sponsors, Process owners, Technology leads
Expected Outcome
A clear, practical and agreed direction for change.
Plan
Establish scope, requirements, priorities, resources, governance, timelines, risks and delivery plans.
Key Activities
- Requirements definition
- Planning & resourcing
- Governance setup
- Risk planning
Typical Outputs
- Delivery plan
- Requirements baseline
- Governance framework
Stakeholders Involved
Project board, Workstream leads, Sponsors
Expected Outcome
A governed, realistic plan ready for delivery.
Deliver
Manage implementation and coordinate stakeholders, technology, testing and change activities.
Key Activities
- Delivery management
- Stakeholder coordination
- Testing & UAT
- Change activity
Typical Outputs
- Implemented solution
- Test evidence
- Status reporting
Stakeholders Involved
Project team, Vendors, End users, Sponsors
Expected Outcome
A working solution delivered against the agreed scope and plan.
Handover
Transfer knowledge, documentation, ownership and operational support.
Key Activities
- Knowledge transfer
- Documentation
- Operational readiness
- Support transition
Typical Outputs
- Operational documentation
- Support model
- Training materials
Stakeholders Involved
Operational teams, Support owners, End users
Expected Outcome
A smooth transition to business-as-usual ownership.
Optimise
Measure outcomes, identify further improvements and continuously optimise business performance.
Key Activities
- Benefits tracking
- Performance measurement
- Continuous improvement
- Lessons learned
Typical Outputs
- Benefits report
- Improvement backlog
- Optimisation plan
Stakeholders Involved
Sponsors, Process owners, Operational teams
Expected Outcome
Measurable, sustainable value and a foundation for further improvement.
Have a business challenge you need to solve?
Let's explore the challenge, understand what is happening today and identify where meaningful improvement can be made.